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Owned and operated by Outer Estate, our team is ready to help with orders, product questions, or design guidance.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking details. You can use that tracking number to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. For full details on conditions and how to initiate a return, please visit our Return Policy page or contact our team directly.
Can I exchange an item for a different style or size?
We are happy to help with exchanges within our 30-Day Returns window. Reach out to us by email or phone with your order number, and we will walk you through the process.
How do I know which pergola or furniture set fits my space?
Each product listing includes detailed dimensions and recommended space requirements. If you need help comparing sizes for your patio, deck, or backyard, our team can offer guidance based on your measurements.
What materials are your fire tables and patio furniture made from?
Materials vary by product and are listed on each product page. Our collections feature weather-resistant frames, durable tabletop surfaces, and outdoor-rated fabrics designed to withstand the elements season after season.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Business Hours
Our Commitment to You
Prompt Responses
We aim to answer every inquiry within one business day so your project stays on track.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Thoughtful Delivery
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with careful handling throughout.
30-Day Returns
If something is not right, our return process is straightforward and backed by our Return Policy.
